Hosted Voice

Set up your extension, devices, voicemail, and call preferences so you’re ready to communicate.

Review extension settings for call handling, caller ID, device provisioning, and call-recording preferences.

Route incoming PSTN calls to the right user by assigning a DID, with an optional outbound caller ID setting.

Choose the number recipients see when a user calls, or hide it with Private Number.

Add users and assign extensions individually, or save time by importing multiple users from a CSV file.

Send secure setup links so extension users can access the Hosted Voice portal and app.

Connect a SIP phone or client to Hosted Voice with your domain, extension, and password.

Choose the right Hosted Voice license for each user’s calling, voicemail, app, and call-queue needs.

Add and provision supported desk phones, then check whether they’ve connected and registered to an extension.

Open your User Portal from the PBX portal’s Extension / User tab.

Control which extensions can use apps and portals, view calls, record, or monitor calls with permission groups.

Normalize local, mobile and international numbers so Hosted Voice routes calls in the right format.

Control PBX-wide voicemail, caller ID, fax, and extension settings from one place.

Choose which calls are recorded by default and notify everyone with a message when recording begins.

Check which device or app is registered to an extension, review past events, and manage active contacts.

Give extension users the portal access they need while keeping their existing login and password.

Send and receive texts in WebRTC using your Hosted Voice mobile number.

Stay reachable on your phone when your desk extension is offline, and manage how calls are answered or redirected.

Keep callers in line, route calls to available agents, and manage queue greetings, announcements, and agent availability.

Route incoming calls to the right people in stages, with flexible ring rules and a final fallback destination.

Keep calls routed correctly during office hours, after-hours, holidays, and unexpected closures.

Understand the time breakdown in your call reports, from caller waiting and ringing to talk, hold, and extension idle time.

Choose whether users can receive a second incoming call while they’re already on a call.

Park calls for a quick handoff, then retrieve them from another phone or the app.

Make browser calls, check messages and recordings, and manage your calling settings from one portal.

Receive email alerts for unanswered extension or Hunt Group calls, so you can follow up without missing a customer.

Choose when calls are forwarded and send them to a number, extension, Hunt Group, or IVR.

Choose a personal greeting, manage voicemail messages, and access them from your phone, mobile, or email.

Review Hunt Group recordings, filter by caller and time, and download them before they expire after 14 days.

Transfer calls, park them for teammates, or pick up ringing calls using Hosted Voice phone controls and codes.

Route callers to the right number or extension using keypad codes such as postcodes, access codes, or membership numbers.

Choose which extension calls to record, then listen to or download recordings before they expire after 14 days.

See where your DID numbers route and assign them to an extension or call group.

Give callers a clear greeting and send them to the right extension, team or number using keypad choices.

Share contacts across your team, find them from the web or your IP phone, and manage caller allow and block lists.

Send call and voicemail event details to your CRM or other systems with configurable Hosted Voice webhooks.

Turn phone numbers on web pages into quick calls from your browser or registered desktop phone.

Track call activity, answer rates and durations, then filter reports to find the trends that matter.

Choose which assigned call queues you join before opening the Hosted PBX microsite.

Choose whether agents from the previous stage keep ringing or stop when your call queue advances.

Review call outcomes and journeys, find specific calls, and export filtered call records as a CSV.

See where calls go and understand queue answers, wait times, and missed calls for your selected dates.

Review extension call volumes, answer rates and talk times to spot performance trends.

See which IVR options callers choose, where menus send them, and when callers leave.

Filter Hosted Voice reports by date, call details, queues, agents and other page-specific options.

Find the Hosted Voice star-code reference for transferring a call.

Dial *56 to check your extension’s two-way audio and confirm it receives DTMF correctly.

Redial recent numbers, return calls, and email caller ID, call duration, and time.

Control when calls are recorded, including pausing recordings while callers share sensitive details.

Manage voicemail, clear message indicators, and control recording with simple keypad codes.

Manage your queue availability and join, coach, or listen to calls using simple star codes.

Manage supported Hosted Voice features by dialing star codes for forwarding, voicemail, transfers, recording, and more.

Redirect calls when you’re busy or away, or silence incoming calls with Hosted Voice star codes.

Make and receive Hosted Voice calls on your Android or iOS device with Bria Mobile.

Sign in to the Vodia desktop app with your SIP domain, extension, and extension password.

Connect Linphone to your Hosted Voice account and tune audio for weak data connections.

Connect Bria Solo to your Hosted Voice extension with the right SIP settings and start receiving calls.

Configure your Yealink phone for Hosted Voice calls using your extension details and SIP server settings.

Customize Yealink phone buttons to monitor extensions, park calls, speed dial, and access other Hosted Voice functions.

Connect RingoTel to Hosted Voice for calls and SMS, route incoming messages, and assign numbers to users.

Connect Grandstream phones to Hosted Voice and refresh provisioning when a device stops syncing.

Connect Zoho to Hosted Voice to log calls, view contact pop-ups, add comments, and control calls from your VoIP phone.

Connect HubSpot to keep call activity tied to contacts and create missing records when needed.

Connect Salesforce to log calls automatically and open matched contact records from call alerts.

Log incoming Hosted Voice calls in Zendesk tickets and create contacts and tickets when callers aren’t found.

Keep call activity visible by logging incoming and outgoing Hosted Voice calls in Slack.

Automatically keep Odoo contacts, CRM leads, and Helpdesk tickets up to date with Hosted Voice call activity.

Keep monday CRM contacts and call histories up to date automatically from Hosted Voice calls.

Give callers the right greeting during and after business hours, then send them to voicemail automatically.

Send callers straight to voicemail with a dedicated extension, greeting, and emailed messages with transcriptions.

Check your DID mapping to help restore incoming calls to the right extension.

Understand why the recording prompt plays and use keypad codes to manage call recording.

Place calls from your mobile or PSTN line while showing your office or extension number.

Find the related instructions for adding multiple users to Hosted Voice.

Restore Safari access to the Hosted Voice WebRTC User Portal by updating two browser settings.

Check your voicemail from a connected device using your extension or *97 and your mailbox PIN.

Choose how calls are handled while keeping the notifications, recordings, and call records you need.

Play a welcome greeting before callers are connected to your extension.

Send incoming DID calls straight to a mobile, or let callers choose the mobile option through your IVR.

Show staff which Hunt Group or Call Queue routed each incoming call, so they can greet callers appropriately.

Restore sound on web-phone calls by finding whether the issue is your audio device, browser, or network.