Hosted Voice

Get your PBX account fully configured — from profile and devices to voicemail, call forwarding, and conferencing — in one step-by-step guid…

Understand every field on the Extension/User page to fully configure your Hosted Voice users, call settings, and devices.

Assign a DID number to a user or extension so they can receive direct calls from the PSTN and control their outbound caller ID.

Control what number recipients see when your users make outgoing calls by assigning a CLI or enabling Private Number.

Add single or multiple Hosted Voice users to your system manually or by uploading a CSV file.

Automatically send new users their extension number, portal login, and QR code the moment their account is created.

Connect any SIP device to Hosted Voice using your extension number, password, and SIP domain in minutes.

Understand the difference between Basic, Standard, Plus, and Mailbox licenses to choose the right plan for each user.

Plug in your Yealink or Poly phone and get it provisioned automatically — or add devices manually via the portal.

Access any user's portal instantly from the Extension / User tab in your PBX admin portal.

Control who can barge in, listen in, record calls, and more by setting up permission groups for your extensions.

Automatically normalise dialled numbers to E.164 format and route calls correctly using flexible dial plan rules and regional templates.

Configure your PBX-wide defaults — voicemail rules, hold music, caller ID, fax settings, and more — all in one place.

Control which calls are automatically recorded across your organisation, including ring groups, queues, and external calls.

Enable 2-way SMS on a mobile number so users can send and receive texts directly from their extension via the User Portal.

Stay reachable on your mobile even during office outages — Answerpoint forwards calls to any phone number and lets you manage them with sim…

Keep every caller in line — set up call queues with custom music, announcements, and smart agent routing so no call goes unanswered.

Route incoming calls through teams of extensions with smart staging and load-balancing algorithms to ensure every call gets answered.

Automatically route calls after hours, manage queues, and trigger announcements using flexible time-based or manual service flags.

Understand every second of your calls with detailed CDR metrics covering wait, talk, hold, and idle time.

Control Call Waiting for each user — enable it for all, internal-only, external-only, or turn it off entirely.

Park a call on a shared orbit so any colleague can pick it up from their phone or app — no transfer needed.

Make calls, check voicemails, send messages and manage your settings — all from your browser with the Hosted Voice WebRTC portal.

Get an email alert every time a call to your extension or Hunt Group goes unanswered — no missed opportunity.

Forward calls on any extension to a number, hunt group, or IVR — with full control over when and which call types get redirected.

Access, customise, and manage your voicemail greetings, PIN, and email forwarding from any phone or the portal.

Enable call recording for your Hunt Group and let admins access recordings — even when extension-level recording is off.

Transfer, park, or pick up calls using your phone's transfer button or simple star codes.

Route callers to the right team automatically by having them enter a postcode, access code, or membership number on their keypad.

Record incoming and outgoing calls on your extension and replay or download them before they expire after 14 days.

View and assign your DID numbers to extensions, hunt groups, or auto attendants from one place.

Set up a virtual receptionist that greets callers and routes them to the right team with a simple dial menu.

Share contacts across your whole phone system and search them from any IP phone or the web portal.

Connect your phone system to CRMs or billing tools by triggering real-time HTTP webhooks on calls and voicemail events.

Turn any phone number on the web into a one-click call from your browser or desk phone with the Vodia Chrome extension.

Transfer calls effortlessly using Hosted Voice star codes.

Dial *56 to instantly test two-way audio and DTMF on your extension.

Redial, return missed calls, and get call details emailed to you instantly using simple star codes on your Hosted Voice phone.

Record calls on demand or pause automatic recordings to protect sensitive information using simple star codes.

Control your voicemail and recordings instantly using simple star codes from any phone on your Hosted Voice system.

Dial the right star code to log in or out of call queues, barge into live calls, coach agents, or silently monitor conversations.

Dial a star code straight from your phone to instantly enable, disable, or configure your Hosted Voice features.

Forward your calls when busy, unanswered, or always — set it up in seconds with simple star codes.

Get Bria Mobile configured on your phone and start making and receiving Hosted Voice calls in minutes.

Get the Vodia desktop app running quickly using your SIP Domain, extension number, and password.

Get Linphone connected to your Hosted Voice service with these quick SIP configuration steps.

Get Bria Solo connected to Hosted Voice with the correct SIP settings in just a few steps.

Manually configure your Yealink IP phone for Hosted Voice and start making calls in minutes.

Program and manage phone buttons on Yealink devices — set up BLF, speed dials, park orbits, and more from the web portal.

Connect the RingoTel mobile app to your Hosted Voice tenant to make calls and send SMS from your business numbers.

Provision Grandstream phones on Hosted Voice using GDMS — configure sites, sync devices, and get extensions online fast.

Automatically log calls and see contact pop-ups in Zoho when your Hosted Voice extension rings.

Automatically log calls and create HubSpot contacts straight from your Hosted Voice PBX.

Automatically log calls and surface Salesforce contact details the moment your phone rings.

Automatically log inbound calls as Zendesk tickets — new contacts and tickets created when no match is found.

Automatically log every call in Slack by connecting your Hosted Voice extension to your Slack account.

Automatically log every call—inbound, outbound, or voicemail—directly into your Odoo CRM contacts, leads, and helpdesk tickets.

Automatically log every inbound and outbound call to your monday.com CRM boards, with contacts and call histories created for you.

Play a different greeting outside office hours by combining a Service Flag with your Auto Attendant settings.

Route calls straight to voicemail with a dedicated extension — no user login needed, with optional email delivery and transcription.

Fix incoming calls going to an engaged tone by checking your DID is mapped to the right extension.

Find out why the call recording prompt can't be changed and how agents can manually control recording with *93 and *94.

Make calls from your mobile or landline while showing your office number as the caller ID.

Add multiple Hosted Voice users quickly by following our step-by-step bulk user setup guide.

Fix Hosted Voice WebRTC portal login issues on Safari by adjusting two browser settings in under a minute.

Check your voicemail anytime by dialling *97 or your extension number and entering your mailbox PIN.

Understand the difference between Call Forwarding and Answerpoint, and which keeps your call recordings and missed call alerts intact.

Play a welcome greeting to callers before routing them to your extension using a simple Auto Attendant setup.

Divert any DID straight to a mobile number using Call Forwarding, a Hunt Group, or an IVR — no desk phone needed.

Control what your team sees on their screen when calls arrive via a Hunt Group or Call Queue.