Call Queue Agent Codes
Agent Login (*64)
When dialling this star code, the agent will advertise that they have logged in and ready for calls. If the agent is assigned to multiple queue’s, dialling this star code will log them in to all queue’s that they are a part of.
Agent Logout (*65)
When dialling this star code, the agent will advertise that they have logged out and calls will no longer go to their extension. If the agent is assigned to multiple queue’s, dialling this star code will log them out from all queue’s that they are a part of.
Barge In (*81)
This will enable an agent to join an existing call. An extension number is required after dialling the star code.
Teach Mode (*82)
This will enable an agent to speak to agent that is on the call and the caller/callee will not be able to hear the agent that just joined. An extension number is required after dialling the star code
Listen In (*83)
This will enable an agent to join the call as a listener only. They will be muted and this is primarily used to observe an ongoing call without the ability to provide any feedback on the cal. An extension number is required after dialling the star code.