Assigning an Incoming DID to a User
The system enables you to assign a Direct Inward Dialled (DID) Number to a specific user / extension. This will enable the user / extension to receive calls from the PSTN.
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You will need to have purchased / ported DID's into your account to enable this.
Instructions
- Navigate to Hosted Voice > DID Management
- Click on Edit for the selected DID that you would like to assign
- Select the user you would like to assign the DID to for the Map to Account field
- You have an option to automatically assign the DID as the CLI for outbound calls if Use DID for Outbound is toggled ON
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If Use DID for Outbound is toggled ON, this will over-write the CLI settings under the user's profile in User Management.