When a user/extension is part of a group like a Hunt Group or Call Queue, you may want the user to view how an incoming call gets to them. This is so that they can answer the call appropriately like greeting the caller.
Our platform offers some powerful options that will allow your user to see from which group an incoming call is coming from. This is currently available for:
Hunt Groups
Call Queue
These settings only work on native apps and devices that are provisioned using the auto provisioning feature on the platform. This is because the SIP Header is sent as:
From: "Support Hunt Group (61488888888)" <sip:61488888888@yourpbx.voice.atomcomm.com>
If using a third-party app or non-provisioned device, it will need to support reading the Caller ID from the display name field as "Support Hunt Group (61488888888)" rather than extracting the CLI from the SIP URI line. Devices or apps that only parse the SIP URI will display 61488888888 instead of the configured group name format.
Here is where you can configure what the users sees:
Hunt Group
Call Queue
This table explains how the call is displayed to the caller:
From-header | Behavior | Example |
|---|---|---|
| Calling-Party | The callers number appears as the CLI | 61488888888 |
| Group name | The group’s display name appears as the CLI | Support Hunt Group |
| Group name (Calling Name) | The group display name appears together with the callers name if the caller is in the address book. If not it will show the number. | - Support Hunt Group (Alice Dey) - Support Hunt Group (61488888888) |
| Group name ( Calling number) | The group display name appears together with the callers number | Support Hunt Group (61488888888) |
| From (To) | The callers number and in brackets the DID that was dialed to reach the user. | 61488888888 (6127776666) |
| Original caller-ID | The callers number appears as the CLI | 61488888888 |
| Anonymous | The CLI will appear as anonymous | anonymous |