Call Queue Login Popup
When an extension signs in through the third-party Hosted PBX microsite login flow, the portal can show a call queue login popup before opening the microsite.
The popup lets the user confirm which assigned call queues they should be logged into for that session.
When the popup appears
The popup appears only when:
- Call queue auto login is enabled for the Hosted Voice account.
- The extension is assigned to one or more call queues.
If the extension is not assigned to any call queues, the microsite opens without the popup.
Configure the login behavior
Step 1: Sign in to the Hosted PBX portal.
Step 2: Go to Hosted Voice > Call Queue > Settings.
Step 3: Find Settings section and Enable Call queue auto login.
Step 4: Select the Call queue auto-login user to assigned queue(s).
Step 5: Save the settings.
Login behavior options
Auto-login user to assigned queue(s)
The login screen shows Connecting to your queues and automatically logs the user into their assigned queues before continuing to the microsite.
A short countdown appears on the Continue button before the login continues.
Show login-state choice popup before queue login actions
The login screen shows Check your settings with the user's assigned call queues.
Each queue has a toggle:
- Toggle on: log the user into that queue.
- Toggle off: log the user out of that queue.
Click Continue to apply the selected queue login state and continue to the microsite.
If saving the queue selection fails
If the portal cannot save the queue login selection, an Unable to save queue message appears. The user can confirm the message and continue to the microsite.
Queue login changes are applied before the user is redirected into the microsite session.