Call Recording - Extension
Users can turn on call recording features for calls that they make or receive. Be default, call recording is turned OFF.
To listen to call recordings, users can navigate to their user portal and listen to the call recording from the
Recordings tab. They will only have access to recordings on their personal extension.To activate the call recording feature, you can follow the below steps:
Instructions
- Navigate to Setup > Extensions and click on the
Editbutton for the specific extension. - Under the
Call Recording, the user can select what calls should be recorded. Record Incoming calls to extension - All incoming calls to the extension will be recorded. Record Outgoing calls to internal numbers - Extension to extension calls are recorded Record Outgoing calls to external numbers - All outgoing external calls made by the extension will be recorded
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Recordings are stored for a maximum of 14 days, after which, the recordings will be deleted and is no longer recoverable. Users can always download the recording and store it on their local machine to keep the recording.