Report filters
Use the shared filter controls to choose which calls appear on the Dashboard, Call Details, Call Routing Insights, Agent Statistics and IVR Funnel. The controls work the same way, with different options for each page.
Pick a date range
Navigate: Reporting or Dashboard.
Step 1: Select Reporting then open Call Details, Call Routing Insights, Agent Statistics or IVR Funnel. For Dashboard filters, open Dashboard instead.
Step 2: Select 7 days or 30 days. For your own date range, select Filters, choose the From and To dates then select Apply filters.
The page updates straight away without reloading.
Apply more filters
Step 1: Select Filters. A panel opens on the right.
Step 2: Choose your options then select Apply filters.
The available filter options depend on the page:
5 of 5 rows
| Dashboard | Dates and Call type. |
| Call Details | Dates, Call type, Status, Queue and Agent. The search box adds a phone number or call ID. |
| Call Routing Insights | Dates, Queue and Answer target: within 20, 30, 60 or 120 seconds. |
| Agent Statistics | Dates, Call type, Queue and Agent (one or more). |
| IVR Funnel | Dates and Menu. |
Good to know
- Your selected filters appear as tags next to the date buttons. Select Clear all to return to the last 7 days with no other filters.
- The page address keeps your filters. Refreshing, bookmarking or sharing the link shows the same view.
- On Call Routing Insights, Agent Statistics and IVR Funnel, switching back to a date range you viewed in the last couple of minutes is instant.