Understanding User License
There are several user license type that is available:
Basic
- Able to only make and receive calls. Voicemail is also available
- Not able to join call handling groups (ie. Hunt Group, Auto Attendant, etc)
- No access to Address Book
- No access to the WebRTC apps like the web app and mobile app (usage on VoIP phones and SIP Clients like Bria, Linphone, etc. is possible)
Standard
- All features are available except for Call Queue - unable to join a call queue
Plus
- Full feature set - including Call Queue, no limitations
Mailbox
- Purely for voicemail
- can receive fax messages, but not send
- no registrations allowed
- no outbound calls are possible
Feature Availability Matrix
8 of 8 rows
| Receive Calls | ✅ | ✅ | ✅ | ❌ |
|---|---|---|---|---|
| Outgoing Calls | ✅ | ✅ | ✅ | ❌ |
| Hunt Group | ❌ | ✅ | ✅ | ✅ |
| Auto Attendant | ❌ | ✅ | ✅ | ✅ |
| Call Queue | ❌ | ❌ | ✅ | ✅ |
| Input Code Prompt | ❌ | ✅ | ✅ | ✅ |
| Mailbox/Voicemail | ✅ | ✅ | ✅ | ✅ |
| Web/Mobile App Use | ❌ | ✅ | ✅ | ✅ |