Call Forwarding

Hosted Voice
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To ensure that Star Codes work as described, you may need to disable any local Feature Codes on your device. For example, on a Grandstream handset, on web user interface, go to Feature Codes menu and select No for Enable Local Call Features
Call Forward All Calls (*71 / *72)
The Call Forward All (*71) feature allows users to redirect all calls to another number (e.g., to a colleague who is answering the user’s phone).
  1. Dial *71 and press the confirm button on the telephone keypad.
  2. Enter the call forwarding number once the announcement is complete.
  3. Press the # key. The system will repeat the number and then hang up. If you want to change the forwarding number, just call *71 again.
  4. To deactivate, press *72, then press the * key when prompted. The announcement will indicate that call forwarding has been turned off.
Users do not need physical access to their phone to modify this setting. This setting can also be activated from the User Management portal of the web interface.
Call Forward on Busy (*73 / *74)
The Call Forward on Busy (*73) feature allows users to forward calls to another number if their extension is busy. This feature is typically used for redirecting calls to a team member or colleague to ensure that all incoming calls are answered. To activate:
  1. Dial *73 and press the confirm button on the telephone keypad.
  2. Enter the call forwarding number once the announcement is complete.
  3. Press the pound key #. The system will repeat the number and then hang up. If you want to change the forwarding number, just call *73 again.
  4. To deactivate, dial *74. The announcement will indicate that call forwarding has been turned off.
Users do not need physical access to their phone to modify this setting. This setting can also be activated from the User Management portal of the web interface.
Call Forward on No Answer (*75 / *76)
The Call Forward on No Answer feature allows users to redirect calls when the extension has not picked up after a certain time. This feature is typically used to redirect a user’s incoming calls to an assistant or secondary phone. To activate:
  1. Dial *75 and press the confirm button on the telephone keypad.
  2. Enter the call forwarding number once the announcement is complete.
  3. Press the pound key #. The system will repeat the number and hang up. If users want to change the forwarding number, they must dial *75 again.
  4. To disable this feature, dial *76. The announcement will indicate that call forwarding has been turned off.
The length of time the system will wait before forwarding the call is determined (and also managed) from the User Management portal setting of the web interface. Keep in mind that the voicemail timeout works in tandem with the no-answer timeout. If the voicemail timeout kicks in before the no-answer timeout, the call will go to voicemail. Both of these settings can be set at the User Management portal of the web interface.
Do Not Disturb (*78)
Do Not Disturb or DND allows users to silence their phone for all incoming calls, even calls made to a hunt group or agent group. When DND is activated, all calls will stop, including those redirected to the Answerpoint.
  1. To activate DND, dial *78 and press the confirm button on the telephone keypad.
  2. Dial *79 to deactivate.
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