Call Queue Next Stage
You can choose what happens to agents who are already ringing when a call queue moves to the next stage.
This setting is useful when a queue has multiple ring stages and you want to control whether earlier agents continue ringing or stop once the next stage begins.
Where to find it
Step 1: Sign in to the Hosted PBX portal.
Step 2: Go to Hosted Voice > Call Queue.
Step 3: Open the call queue you want to update.
Step 4: In Agent Selection, find When entering the next stage.
The field appears below Ring Stage Duration (secs).
Options
Use When entering the next stage to select one of these options:
- Keep agents ringing: agents from the previous stage continue ringing when the next stage begins.
- Stop ringing agents: agents from the previous stage stop ringing when the next stage begins.
After selecting the option, save the call queue.
This setting follows the Hosted PBX call queue behavior and is saved with the queue settings in Vodia.