Extension Registrations
You can view the current registration details and registration history for a Hosted PBX extension.
This helps you check where an extension is registered, which device or app is connected, and the contact or device address used by the registration.
Where to find it
Step 1: Sign in to the Hosted PBX portal.
Step 2: Go to Extension / User.
Step 3: Open the extension you want to check.
Step 4: Click Registration from the User Setup page.
The Registration page opens in a new tab and shows the selected extension number in the page title.
You can also open the extension registration details from the Hosted Voice Registrations page by clicking View on a registered phone row.
Current registration
The Current Registration section shows active registration records for the extension.
You can review:
- Contact: the SIP contact or app target used by the registration
- Device: the device or app user agent
- Expires: how long the registration remains active
- Type: the registration type, such as
REGISTERorAPP - Target: the extension target linked to the registration
If the extension has no active registration, the page shows You have no registration.
Registration history
The Registration History section shows previous registration events for the extension.
You can review whether the extension registered or expired, the event time, contact, device, and device address. The device address can help identify the IP address or endpoint used by the registration.
If no history is available, the page shows You have no registration history.
Registration actions
For active
REGISTER contacts, you may see action buttons to re-sync or reboot the contact. You can also remove a registration/contact when required.Each action asks for confirmation before it is applied.
Registration details are retrieved from Hosted PBX in real time, so the information shown depends on the current registration data available for the extension.