Call Management
Redial a Number (*66)
Redial (
*66) allows you to redial the last number that was called from your phone.Call Return (*69)
Call Return (
*69) will dial the number of the call that was received last. The number will be available until a call has been established to that number—not necessarily connected, which can help prevent users from calling back the same person twice. (If you execute *69 and discontinue the call during its ring state though, *69 will not be able to access that number again unless the caller rings again.)➰
If you reach an external mailbox, the system will handle the Call Return as if the call had been successfully established and will clear the number. If you reach a mailbox of another extension on the system, the Call Return number will not be cleared and you will be able to make successive attempts at reaching that extension by dialing
69. The system will store a Call Return number only for calls that contain a valid caller-ID.Telephones that share the same extension number will share the same redial and Call Return number.
Request Call Details (*63)
The Request Call Details (
*63) feature allows users to request the details of a call (caller-ID, call duration, and time of call). The information will be sent to the user's email address. This feature is handy and prevents the user from asking for contact information from the caller.To activate the Request Call Details feature:
- Dial
*63and press the confirm button on the telephone keypad. - Retrieve the message in your email.