Call Recording - Hunt Group

Hosted Voice
Users are able to record calls on a Hunt Group level and these recording are only accessible by admin users. This is different for call recording on an extension level. If an extension that belongs to a Hunt Group and has their call recoding turned off on their extension, the call will still be recorded and accessible by admin users.
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Recordings are stored for a maximum of 14 days, after which, the recordings will be deleted and is no longer recoverable. Users can always download the recording and store it on their local machine to keep the recording.

Activating the Service

To activate this service, navigate to the desired Hunt Group settings and ensure that the Record Incoming Calls toggle is turned ON.
Hunt Group settings with the Record Incoming Calls toggle switched ON
Hunt Group settings with the Record Incoming Calls toggle switched ON

Pause/Resume Call Recording

Users can also pause and resume Call Recording by dialling a star code on their device. Please refer to this documentation:

View hunt group recordings

You need access to the relevant hunt group and its recording page. Only recordings that were made and are still available can be played.
Step 1: Open Hunt Group and find the required group.
Assigned Hunt Groups list with a group's Manage button highlighted
Assigned Hunt Groups list with a group's Manage button highlighted
Step 2: Select Manage then Call Recording.
Hunt Group Setup screen with the Call Recording button highlighted for selection.
Hunt Group Setup screen with the Call Recording button highlighted for selection.
You can also open Call Recording from the group's three-dot menu.
Assigned Hunt Groups page with the three-dot menu open and Call Recording selected
Assigned Hunt Groups page with the three-dot menu open and Call Recording selected
Step 3: The Call Recording page opens in a new tab with the group already selected under Users.
Step 4: Use Caller, Connect Start and Connect End to narrow the results then select Filter Search.
Call Recording search filters for a hunt group above the recorded calls list.
Call Recording search filters for a hunt group above the recorded calls list.
Step 5: Select the play icon beside an available recording.
Recorded Calls list with a hunt group recording expanded in the audio player
Recorded Calls list with a hunt group recording expanded in the audio player
If no recordings appear, check the caller and date range. A recording may belong to the extension that handled the call rather than the hunt group. Search that extension under Users if your access allows it.
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