Call Forwarding
Users can manage their Call Forwarding settings through the User Management portal of the web interface or by using their device and using star codes. Below is how you can setup call forwarding on an extension:
- Navigate to Extensions / Users
- Click on Edit for the user you want to set up
- Go to the Call Forwarding section
Enable Call Forwarding - Toggles the service ON or OFF
Mode - When do you want the calls forwarded:
All Calls - All incoming calls will be forwardedBusy - When the extension is busy (if call waiting is activated, the call will not be forwarded)No Answer - When the extension rings for a specified amount of time, and there is no answerUnavailable - When the extension is offline and not connected or busyTimeout - Available when the Mode is set to
No Answer. The amount of seconds it will ring the extension before forwarding the callIncoming Call Type - Select for what type of calls:
All Calls, Internal Calls or External CallsCall Forward To - Enter a PSTN/Mobile number or select an Extension, Hunt Group or IVR