Admin

Download monthly CDR and Service Reports from FTP using your Atomic Portal credentials and FileZilla.

Give teammates their own portal logins with access tailored to their role.

Change your Atomic Portal password to one you can remember, or request a new one by email.

Get an email when your Atomic account balance reaches your chosen credit-limit threshold.

Choose Light or Dark mode to make the Atomic portal more comfortable to use.

Make your customer portal and system emails feel like your brand, and choose which help options appear on the dashboard.

Restore access to Atomic by refreshing the portal or clearing outdated browser data.

Show customers the Help Center from their dashboard and match the onboarding welcome title to your white-label brand.

Create and manage secure Atom API tokens for your integrations, and revoke them when they’re no longer needed.

Find monthly non-call service charges and identify what each line in your CSV report means.

Review monthly outbound SMS charges and see the account, sender, quantity, and date behind each charge.

Download and interpret your monthly Mobile and NBN CDR file, including charge fields and tariff codes.

Find the charges associated with tariff codes in your mobile-NBN-CDR FTP files.

View and download invoices, pay by card without fees, and copy invoice emails to up to five people.

Download detailed call records and understand the billing, customer, and call-location data in each CDR file.

Review monthly hosted license charges, quantities, rates, and unit prices in a downloadable CSV.

Top up your prepaid account on the Atomic platform and receive a receipt when payment succeeds.

Review invoices, make eligible online payments, and check the products assigned to your Super Customer account.

Pay invoices or add account funds by card, with clear totals and guidance for bank approval.

Change an eligible account’s Service Plan in the Atomic portal and see billing, included minutes, and included channels update in real time.

Create a service and link it to a customer to manage its configuration in the Atomic platform.

Create a customer account with company, billing, and contact details so you can assign services and manage billing.

Add a second sign-in check to protect your Atomic account with an authenticator app.

Set a per-service call capacity limit to keep SIP services within each customer’s agreed voice-channel allowance.

Verify the number holder by SMS and submit a mobile port order in Atomic.

Send Hosted Voice notifications from your own email address using your SMTP server.

Brand your customer portal with your logo, colors, custom URL and tailored Hosted Voice emails.

Give users secure access to your branded White Label portal with their own login credentials.

Give your White Label Portal a branded URL and request an SSL certificate for HTTPS.

Match your Hosted portal’s Get Help button to your own support process.

Know when to expect a response and how to escalate support incidents.

Search call records by number or direction and download matching CDRs as a CSV.

Review account service charges, filter the results, and download the report for a closer look.

See which calls are in progress right now and check their ringing delay and connection state.

Find what a failed-call error code means in your CDR report and identify the cause.

Review call volumes, durations, connection rates, and costs for a chosen time period or account.

Check incoming SMS delivery, view message details, filter records, and reply to senders when available.

Respond to scam CLI tracing requests with the required actions, details and deadlines.