Admin

Download your monthly CDR and Service Report files straight from Atomic's FTP server using FileZilla.

Give your team the right level of portal access by creating custom sub users in just a few clicks.

Update your Atomic password to something memorable, or reset it in seconds if you forget it.

Get email alerts before your balance runs low, with adjustable thresholds at 50%, 75%, and 85% of your credit limit.

Switch between light and dark themes in a click, right from your profile menu.

Give your Atomic Portal your own brand—logo, colors, URL, emails, and welcome messages, all in one place.

Fix Atomic login issues fast by clearing your browser cache or doing a quick hard refresh.

Customize your dashboard's Knowledge Base access and onboarding welcome message to match your brand.

Download a monthly CSV breakdown of all your non-call service charges like rentals, porting, and plan fees.

Download a monthly CSV breakdown of all your outbound SMS charges straight from the FTP server.

Understand exactly how your mobile and NBN usage charges are broken down in your monthly CDR file.

Find out what those Tariff Codes in your CDR files actually mean and cost.

View, download, and pay your invoices online with instant credit card processing.

Decode your monthly CDR file from FTP and understand exactly what each column means for your calls.

See exactly how your monthly hosted license charges break down, straight from your CDR report.

Top up your prepaid balance in a few clicks and get an instant payment receipt.

Super Customers can view their invoices and assigned products directly from the portal.

You can use a saved card or add a new card to pay an open invoice in the Atomic portal.

Switch a customer's Service Plan instantly in the portal—no ticket needed—and see exactly how billing, minutes, and channels are affected.

Add a new Voice, Mobile, NBN, or SMS service to a customer account in just a few clicks.

Set up a new customer profile in a few steps so you can start assigning voice, SMS, mobile or broadband services right away.

Add an extra layer of protection to your Atomic account with quick and easy two-factor authentication setup.

Administrators can set the maximum number of voice channels allowed for each SIP service under a customer.

Send system notifications from your own email address by connecting your organisation's SMTP server.

Give your customers a fully branded portal experience with your own logo, colors, URL, and email templates.

Set up login access so your customers can use your own branded portal in just a few clicks.

Give your portal a branded look by pointing your own domain to your hosted platform, with optional SSL for secure https access.

Super Customers can choose whether the Get Help button is shown in their Hosted customer portal.

See exactly how fast Atom Telecom responds to and resolves issues, plus who to contact if you need to escalate.

Search, filter, and download your call records straight from the portal in real time.

See exactly what you're being charged for—service plans, DID fees, porting, and credits—all in one filterable report.

See who's on the phone right now with a live view of active calls, delays, and call states.

Decode the error codes behind failed calls in your CDR reports, from insufficient balance to routing issues.

Get a fast snapshot of your call activity, costs, and performance for any date range or account.

The Receive SMS page provides a record of incoming SMS messages received by your SMS services in Atomic.

SCAM Tracing is an Atom solution that tracks confirmed or suspected SCAM and spoofed CLIs received from ACMA, ACCC, or carriers.