Admin

Download your monthly CDRs and Service Reports from Atom's FTP server using FileZilla — credentials found right in your portal.

Create sub users in the Atomic Portal and control exactly which features each person can access.

Update your Atomic Portal password or reset a forgotten one in just a few clicks.

Get automatic email alerts when your Atomic account balance hits your chosen low-balance thresholds — never be caught off guard.

Switch between Light and Dark mode in the Atomic Portal with a single click from your profile menu.

Make the Atomic Portal your own — customise your logo, colours, URL, and branded email templates in minutes.

Fix Atomic Portal login problems fast by clearing your browser cache or doing a hard refresh in Chrome, Firefox, Safari, or Edge.

Download your monthly Service Charges report from FTP and understand every non-call fee on your account.

Download your monthly SMS usage charges as a CSV report, with a full breakdown by account, number, and quantity sent.

Decode every field in your monthly Mobile & NBN CDR file and understand how charges are reported for billing.

Decode the Tariff Codes in your mobile-nbn-cdr FTP files and understand exactly what each charge means.

View, download, and pay your invoices instantly online — no waiting for bank transfer processing.

Decode every column in your raw CDR files and understand call costs, durations, and caller details across all three file versions.

Understand every line of your Hosted Voice license fee report and what each charge means for your account.

Top up your prepaid account balance instantly on the Atomic platform with secure Stripe payments.

Switch an account's Service Plan instantly in the Atomic portal — no support ticket needed.

Add and configure Voice, Mobile, NBN, or SMS services for your customers in the Atomic platform.

Create a customer record in the portal so you can assign Voice, SMS, Mobile, or Broadband services to it straight away.

Secure your Atomic portal account with two-factor authentication and protect against unauthorised access.

Use your own mail server to send voicemail, missed call, and system notification emails from your company address.

Brand your customer portal with your own logo, colours, URL, and email templates — no tech skills needed.

Give customers access to your branded white label portal by creating their login credentials in just a few steps.

Point your own domain (e.g. hosted.yourcompany.com) to your Atom white-label portal and enable SSL in a few simple steps.

Understand Atom Telecom's support commitments — response times, resolution targets, and who to contact at each escalation level.

View, filter, and download your call records in real time straight from the portal.

View and download all account charges — including DID fees, porting costs, and rebates — from the Service Charges report.

Monitor every live call across your account in real time, including call state and answer delay.

Quickly identify why a call failed using the full list of CDR error codes and their plain-language descriptions.

Get a quick snapshot of call volumes, durations, costs, and connection rates across all your accounts in one place.