Show or Hide the Get Help Button
Super Customers can choose whether the Get Help button is shown in their Hosted customer portal. This supports white-label portals that use their own support process.
Navigate: Account Settings > Portal Settings
Change the Get Help setting
Step 1: Sign in to Atomic as a Super Customer.
Step 2: Select your profile icon in the top-right corner.
Step 3: Select Account Settings from the menu.
Step 4: Select Portal Settings, find Show Get Help Button.
Step 6: Turn the setting on to show Get Help, or turn it off to hide the button.
Step 7: Select Update.
The setting is on by default, so existing customers will continue to see Get Help unless it is turned off.
Where the setting applies
When Show Get Help Button is turned off, the Hosted portal hides:
- the main Get Help navigation option
- page-level Get Help buttons on supported Hosted pages
- the Get Help buttons on Hosted SMS sending and receiving pages
This only changes the visibility of the button. It does not remove portal access or change the customer's services.