Pay an Invoice or Top Up by Card
You can use a saved card or add a new card to pay an open invoice in the Atomic portal. If you need to add funds to your account, use Ad Hoc Payment.
Before confirming a payment, check the amount, any GST shown, the processing fee and the total. Your bank may also ask you to approve the payment.
Before you start
- Sign in to the Atomic account you want to pay.
- Have permission to access billing and make payments for that account.
- Have your card details ready if the card is not already saved.
- Be ready to complete any approval requested by your bank, such as a banking app prompt or one-time code.
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Important: If you are unsure whether an earlier payment completed, check its status before paying again. Do not make a second payment just because a confirmation is delayed.
Pay an invoice
Step 1: Go to Billing > Invoice.
Step 2: Find the open invoice you want to pay and select Pay Now.
Step 3: Check Amount (AUD) against the invoice. This amount is set from the invoice and cannot be edited on the payment page.
Step 4: Under Select Card, choose the saved card you want to use. Check its card type and last four digits. To use a different card, follow Add a new card below.
Step 5: Review Process Fee (AUD) and Total (AUD) after selecting the card.
Step 6: Select Make Payment.
Step 7: In Confirm Payment, check the total including the processing fee. Select Proceed to continue or Cancel to return without proceeding.
Step 8: Complete any bank approval that appears.
Step 9: Keep the page open while the payment is processing and wait for the result.
Step 10: After a successful payment, select Okay and check the invoice status.
Add a new card
You can add a card from either the invoice payment page or Ad Hoc Payment.
Step 1: Select Add New Card.
Step 2: In Add New Credit Card, enter Name on Card.
Step 3: Complete Card Details using the secure card entry fields.
Step 4: Select Add Card and wait for the result.
Step 5: Select the new card under Select Card and review the updated fee and total.
Step 6: Continue with Make Payment when you are ready to pay.
Adding a card does not pay the invoice or top up the account. You still need to confirm the payment separately.
Top up your account
Step 1: Open Ad Hoc Payment.
Step 2: Enter the amount you want to add under Amount (AUD).
Step 3: Choose a saved card under Select Card, or select Add New Card and complete the steps above.
Step 4: Review GST (AUD) if it is shown, Process Fee (AUD) and Total (AUD).
Step 5: Select Make Payment.
Step 6: Review Confirm Payment and select Proceed to continue or Cancel to return.
Step 7: Complete any bank approval and wait for the payment result.
Step 8: After success is confirmed, check that the requested top-up amount has been credited to the account.
The amount credited is the top-up amount you requested. Any GST and processing fee included in the payment total are not additional account credit.
Understand the payment amounts
4 of 4 rows
| Amount (AUD) | The invoice amount being paid or the top-up amount you entered. |
| GST (AUD) | GST added to the top-up where applicable. Review it when shown. |
| Process Fee (AUD) | The card processing fee for this payment. It is calculated after you select a card. |
| Total (AUD) | The full amount you will be charged, including the processing fee and any GST added on this page. |
The processing fee can differ depending on the country where the card was issued. Selecting another card can change the fee and total.
Use the Total (AUD) shown on the page and in Confirm Payment when checking the amount you are approving.
Complete bank approval
Some payments need an additional check from the bank that issued the card. Depending on the bank, you may be asked to enter a one-time code, approve a request in your banking app or complete another verification step.
1. Follow the bank's instructions shown during payment.
2. Complete the approval within the time allowed.
3. If you switched to your banking app, return to the portal payment page.
4. Wait for the portal to show the final payment result.
Not every payment requires this check. If approval is canceled, declined or expires, read the result before deciding what to do next.
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Security: Enter bank verification codes only in the bank's approval screen. Never send a one-time code, full card number or card security code to support staff.
When the account holder needs to pay directly
Some card payments cannot be completed by staff acting on the customer's behalf. This includes restrictions for Indian-issued cards and payments that require the account holder to complete bank authentication.
If the portal asks the customer to complete the payment directly, the customer should sign in to their own account and follow the payment steps. They should not share a bank verification code with staff.
If a payment does not complete
The card is declined
Read the message shown by the portal. Check the card details and available funds, or contact the card issuer. Before trying another payment, confirm that the previous attempt did not complete.
Bank approval fails or expires
Return to the portal and check the payment result. If no payment completed, start another attempt when you are ready to approve it. Contact your bank if its verification repeatedly fails.
The page is still processing
Keep the page open and do not select Make Payment again. Avoid refreshing or closing it while processing is still in progress.
The message says the payment may have completed
This means the portal could not confirm the final outcome. It does not mean the card was definitely not charged.
1. Do not submit another payment immediately.
2. Check the invoice status or account balance in the portal.
3. Check the bank's payment record, including whether the amount is pending or completed.
4. If the result is still unclear, contact Atom Telecom Support before trying again.
A pending bank entry is not, by itself, confirmation that the invoice has been paid or that the top-up has been credited.
What details should I provide to support?
Provide your account or invoice reference, the payment date and time, the amount and the error message shown. Do not send the full card number, card security code or bank verification code.