Set a Maximum Voice Channel Limit for a Customer
Administrators can set the maximum number of voice channels allowed for each SIP service under a customer. This helps prevent a service from being increased beyond the customer's agreed capacity.
Voice channels control how many calls can be active at the same time. This setting is different from Max CPS, which controls how many new calls can start per second.
Set the maximum voice channel limit
Navigate: Customer > Customer List
Step 1: Find the required customer.
Step 2: Open the three-dot menu and select Configure.
Step 3: Scroll to Customer Settings.
Step 4: In Maximum Voice Channels per SIP Service, enter a positive whole number.
Step 5: Select Update.
The limit applies immediately to future SIP service creations and channel changes for that customer.
How the limit is applied
The maximum is applied separately to each SIP service. It is not shared across all of the customer's services.
For example, if the limit is set to 200:
- SIP Service A can have up to 200 total channels.
- SIP Service B can also have up to 200 total channels.
- The channels from both services are not added together when checking the limit.
The total for each service includes the channels provided by its service plan and any additional channels.
What happens when the limit is reached
- A service can be created or updated at the exact limit.
- A request that would take a service above the limit is blocked.
- The option to add more channels is no longer available when a service has reached the limit.
- If an existing service is already above a newly configured limit, its channels are not reduced automatically. The service can remain unchanged or be reduced, but it cannot be increased further.
Other service plan, platform and provider limits still apply. Setting a higher customer limit does not override those limits.
Remove the customer-specific limit
Step 1: Return to the customer's Configure Customer page.
Step 2: Under Customer Settings, clear Maximum Voice Channels per SIP Service.
Step 3: Select Update.
Leaving the field blank removes the customer-specific limit. Other service plan, platform and provider limits continue to apply.
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Important: Do not enter 0 to remove the limit. The field must contain a positive whole number or be left blank.