Knowledge Base and Onboarding Guide

Admin
The Atomic portal can be adjusted to match your white-label brand experience. Super Customers can control whether the Knowledge Base button appears on the customer dashboard. The onboarding guide title can also use the linked Super Customer brand name when available.

Knowledge Base button

The Knowledge Base button appears on the customer dashboard, next to the Get Help button. When it is enabled, users can open the Atom Telecom Help Center directly from the dashboard.

Show or hide the Knowledge Base button

You can manage this setting from Portal Settings.
Step 1: Sign in to the Atomic portal.
Step 2: Click the profile icon in the top right corner.
Step 3: Go to Account Settings > Portal Settings.
Profile menu open with Account Settings highlighted to access Portal Settings.
Profile menu open with Account Settings highlighted to access Portal Settings.
Step 4: Find Show Knowledge Base Button.
Portal Settings page with the Show Knowledge Base Button toggle highlighted.
Portal Settings page with the Show Knowledge Base Button toggle highlighted.
Step 5: Turn the switch on to show the button, or turn it off to hide it from the customer dashboard.
Step 6: Save your changes.
This setting is part of the white-label portal settings. If it is turned off, the Knowledge Base button will not appear on the customer dashboard.

White-label onboarding guide title

The onboarding guide is the walkthrough shown from the customer dashboard. Its welcome title can follow the linked white-label brand name.
Default Atomic title:
Welcome to the Atomic Platform
White-label example:
If the linked brand name is Acme Voice, users will see:
Welcome to the Acme Voice Platform
Onboarding welcome screen showing default title replaced with the customer's branded platform name
Onboarding welcome screen showing default title replaced with the customer's branded platform name
The portal uses the linked Super Customer name for this title. If the name includes the word Super, that word is removed before the title is displayed.
Example Super Customer name:
Acme Voice Super
Displayed onboarding title:
Welcome to the Acme Voice Platform
Onboarding welcome screen title changes from "Super Platform" to "Platform" based on linked account…
Onboarding welcome screen title changes from "Super Platform" to "Platform" based on linked account…
If no linked Super Customer name is available, the onboarding guide will continue to show:
Welcome to the Atomic Platform

What users will see

  • When the Knowledge Base button is enabled, users can access the Help Center from the dashboard.
  • When the Knowledge Base button is disabled, users will only see the other available dashboard help actions, such as Get Help, depending on the portal settings.
  • The onboarding guide flow stays the same. Only the welcome title is updated to reflect the white-label platform name.
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