White Label your Atomic Portal

Admin
The Atomic portal can be customised to your branding.

Fine tune your portal

Tailor various details to fit your brand. Here’s what you can customise:
Portal login page with numbered callouts highlighting white-label customisation points including lo…
Portal login page with numbered callouts highlighting white-label customisation points including lo…
  1. Logo Put your brand front and center by adding your logo.
  2. Tab Title Make your mark with a custom browser tab title.
  3. Page URL Keep it simple and on-brand with a personalized link.
  4. Favicon That tiny icon in the browser tab? Swap it out with yours!
  5. Login Page Image Give users a visual welcome with a custom image.
  6. Login Page Greeting Add a warm welcome to greet users as they log in.
  7. Corporate Theme Match the portal’s colors and vibe to your brand.
The Corporate Color Code you choose doesn't just appear on the login page—it carries through the entire system portal once users log in. This ensures a consistent brand presence, making every interaction feel like a natural extension of your company’s identity.
From navigation menus to interface highlights, your selected color will be reflected throughout the user experience.

Portal Dark Theme

Atomic Portal customers list page displayed in dark theme with custom white-label branding applied
Atomic Portal customers list page displayed in dark theme with custom white-label branding applied

Portal Light Theme

Atomic Portal customers list page displayed in the light theme with a white-label brand name and lo…
Atomic Portal customers list page displayed in the light theme with a white-label brand name and lo…

Portal Personalization with Account Settings

This is where you can personalize key elements in Portal Settings to match your brand’s look and feel:
Account Settings — Portal Settings tab with numbered branding fields including logo, color code, UR…
Account Settings — Portal Settings tab with numbered branding fields including logo, color code, UR…
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How to access Click your profile icon in the top right corner of the Atomic portal, then go to Account Settings > Portal Settings.
  1. Company Logo Put your brand front and center by adding your logo. Recommended size: 150x50px (PNG/SVG for transparency).
  2. Tab Title Make your mark with a custom browser tab title. Keep it short for better visibility.
  3. Preferred URL Keep it simple and on-brand with a personalized link.
  4. Favicon Icon That tiny icon in the browser tab? Swap it out with yours! Recommended size: 16x16px (ICO/PNG for better compatibility).
  5. Landing Page Image Give users a visual welcome with a custom image. Recommended size: 1200x1064px (JPG/PNG for best display).
  6. Login Page Greeting Add a warm welcome to greet users as they log in.
  7. Corporate Color Code Match the portal’s colors and vibe to your brand.Note: Use HEX values for consistency.

Align Emails with Your Brand

Personalize your email templates in Portal Settings to match your brand’s style—because even system-generated emails deserve personality! Keep things looking sharp and consistent across all your customer touchpoints.
Branded email template preview with numbered callouts for logo, body, username, CTA button, and sig…
Branded email template preview with numbered callouts for logo, body, username, CTA button, and sig…
  1. Company Logo Put your brand front and center by adding your logo.
  2. Your Brand Name Make sure your brand name appears clearly in every email.
  3. Key Highlight Color Theme Use brand colors to highlight key text and keep your UI cohesive.
  4. Color-Themed Buttons Style call-to-action buttons with your brand colors for a seamless look.
  5. Custom Sign-Off Wrap up emails with a personalized closing from your company.

Branded Email Templates at a Glance

Here’s a complete view of your customizable email templates.

Welcome Email

White-label welcome email preview showing custom logo, username, and Create Password button.
White-label welcome email preview showing custom logo, username, and Create Password button.

Low Balance Notification

Low balance notification email with white-labelled logo and "Login to Portal" button.
Low balance notification email with white-labelled logo and "Login to Portal" button.

Reset Password

White-label reset password email template showing custom branding with the Lumisynca logo.
White-label reset password email template showing custom branding with the Lumisynca logo.

New Number Request

White-labelled new number request confirmation email showing request ID, number type, and region de…
White-labelled new number request confirmation email showing request ID, number type, and region de…

New Porting Request

White-label porting request confirmation email showing request ID, number type, and port details un…
White-label porting request confirmation email showing request ID, number type, and port details un…

Knowledge Base Button

The Knowledge Base button appears on the customer dashboard, next to the Get Help button. When it is enabled, users can open the Atom Telecom Help Center directly from the dashboard.

Show or hide the Knowledge Base button

You can manage this setting from Portal Settings.
Step 1: Sign in to the Atomic portal.
Step 2: Click the profile icon in the top right corner.
Step 3: Go to Account Settings > Portal Settings.
Profile menu with Account Settings highlighted below the AT avatar icon
Profile menu with Account Settings highlighted below the AT avatar icon
Step 4: Find Show Knowledge Base Button.
Portal Settings tab with the Show Knowledge Base Button toggle highlighted
Portal Settings tab with the Show Knowledge Base Button toggle highlighted
Step 5: Turn the switch on to show the button, or turn it off to hide it from the customer dashboard.
Step 6: Save your changes.
This setting is part of the white-label portal settings. If it is turned off, the Knowledge Base button will not appear on the customer dashboard.

White-label onboarding Guide Title

The onboarding guide is the walkthrough shown from the customer dashboard. Its welcome title can follow the linked white-label brand name.
Default Atomic title:
Welcome to the Atomic Platform
White-label example:
If the linked brand name is Acme Voice, users will see:
Welcome to the Acme Voice Platform
Welcome screen title before and after white-label branding replaces "Atomic Platform"
Welcome screen title before and after white-label branding replaces "Atomic Platform"
The title uses the linked white-label brand name. If the brand name includes the word Super, that word is removed before the title is shown.
Example brand name:
Acme Voice Super
Displayed onboarding title:
Welcome to the Acme Voice Platform
Onboarding guide title changing from "Acme Voice Super Platform" to "Acme Voice Platform" when whit…
Onboarding guide title changing from "Acme Voice Super Platform" to "Acme Voice Platform" when whit…
If no linked Super Customer name is available, the onboarding guide will continue to show:
Welcome to the Atomic Platform

What users will see

  • When the Knowledge Base button is enabled, users can access the Help Center from the dashboard.
  • When the Knowledge Base button is disabled, users will only see the other available dashboard help actions, such as Get Help, depending on the portal settings.
  • The onboarding guide flow stays the same. Only the welcome title is updated to reflect the white-label platform name.
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