White label user portal

Admin

Ever dreamed of a portal that feels like you? The Portal platform makes it happen! As our channel partner, you get to offer your customers a fully branded experience that’s tailored to your vibe.

This white label portal works seamlessly with our voice products like SIP Trunks, MS Teams Direct Routing and Hosted Voice. If you're diving into Hosted Voice or SMS, setting up this portal ensures your customers can take the wheel and manage their services with ease.

Make It Yours: Customizing Your User Portal

Your portal, your style! Here’s what you can tweak to match your brand:

White label portal login page with numbered callouts highlighting customisable branding elements

Logo Show off your branding by updating the site’s logo.
Banner Color Match your portal’s vibe with colors from the Corporate Color Code.
Page URL Make it easy to find with your own link.
Tab Title Customize the text that appears on the browser tab.
Favicon That tiny icon in the browser tab? Yep, you can change that too!
Login Page Image Welcome users with a custom picture.
Login Page Greeting Welcome users with a custom picture.
Custom SMTP for Email Notifications Only for Hosted Voice users, but perfect if you want to control your email delivery.

The Corporate Color Code isn’t just for the login page. It applies across the entire portal, keeping your brand look consistent at every touchpoint.

Hosted PBX Admin Portal

User Access Portal

White label user portal monitoring page showing calls and registrations charts under a custom "Lumi…

Portal Personalization with Account Settings

This is where you can personalize key elements in Portal Settings to match your brand’s look and feel:

How to access Click your profile icon in the top right corner of the Atomic portal, then go to Account Settings > Portal Settings.

Corporate Color Code Pick a HEX color and match your brand’s vibe!
Login Page Greeting Welcome users with a friendly message.
Tab Title Customize the browser tab text to make it yours.
Preferred URL Your portal runs on hostedservice.com.au by default, but you can use yourcompany.hostedservice.com.au for a branded touch!
Custom Portal URL Want your own subdomain? Set up login.yourcompany.com.au and keep everything on-brand. .
Favicon Icon Swap out that tiny browser tab icon! Recommended size: 16x16px (ICO/PNG for better compatibility).
Company Logo Add your logo for instant brand recognition. Recommended size: 150x50px (PNG/SVG for transparency).
Landing Page Image Upload a custom image for a strong first impression. Recommended size: 900x678px (JPG/PNG for best display).

Site Availability Notice Do note that it may take several hours for this site to be available when creating a new site or any changes made to the site.

Accessing the user portal

You can access your self branded user portal by either using the Preferred URL or Custom Portal URL (if configured).

SMTP setting for email notification

For more information regarding the setup for custom SMTP, please refer to this article . This is especially important for Hosted Voice accounts as you can setup a customised email to be used when sending notifications like Missed Call notifications, voicemail, etc to the user.

Personalizing Your Webphone Portal

Make it truly yours with a custom logo and SIP domain, so every interaction feels like a natural extension of your brand.

Company Logo Add your logo for instant brand recognition. This is used from your Portal settings. Recommended size: 150x50px (PNG/SVG for transparency).
Custom SIP Domain This is where you customize the SIP Domain visible to the end customer.

Custom SIP Domain

Hosted Voice Users are able to connect their end devices like SIP Phones, Softphones etc directly to their Hosted Voice Service as well as access the Webphone. By default, when you set up a customized white label portal, we will assign you with a SIP Domain. You can view your SIP Domain from the Atomic portal by navigating to the Settings page of a specific account that is subscribed to a Hosted Voice Service and selecting the Hosted Voice tab.

Here you will see the SIP Domain assigned and the ability to enable a custom SIP Domain to which you will have to create a record in your DNS Zone file to point your Custom SIP Domain to IP address listed.

Hosted Voice Settings tab showing SIP Domain field and Enable Custom SIP Domain toggle switched on

Your Hosted Email Templates

Customize Hosted email templates for a polished, neutral brand identity. System-generated emails stay professional and seamless without being linked to the email provider.

Hosted email template preview showing header image, extension details, and footer sections labeled…

Email Header Image Add a clean, neutral header to style your system emails Recommended size: 750x364px (JPG/PNG).
Key Highlight Color Theme Use brand colours to highlight key text and keep your UI cohesive.
Email Footer Text Customize the footer text to keep system emails clear.