Mobile
Mobile plans, device management, and cellular services
Provisioning
2 articlesFeatures
9 articlesMake and receive calls over Wi-Fi when mobile coverage is weak or unavailable — even when travelling overseas.
Adjust how long your phone rings before calls divert to voicemail — dial a simple code to set it up in seconds.
Change your mobile plan, add a 5GB data bolt-on, bar your service, or set an excess usage limit — all from one place.
Forward your mobile calls to any number or voicemail using simple dial codes — activate, deactivate, or check status instantly.
Unused mobile data rolls over automatically each month — check your bank balance anytime by dialling *159#.
Control call barring, voicemail PIN resets, call waiting, and more for your mobile subscribers straight from the Atomic portal.
Combine your team's mobile data into one shared pool so no quota goes to waste.
Access voicemail by dialling 101 or get voicemails transcribed straight to your SMS with Message2Text.
Hide your number or enable call waiting on your mobile service with a quick dial code — no app or portal needed.
Service Details
16 articlesGet quick answers on data pool balances, bolt-on usage order, roaming charges, and fixing SMS issues after switching to an eSIM.
Understand every eSIM profile status — from first activation through to error states — so you always know what's happening with your eSIM.
Check which devices work on Atomic Mobile and set up your APN manually for full 4G coverage across Australia.
Manually configure mobile data on Android, Windows, or Apple devices to get browsing and MMS working on the Atom Mobile network.
Move your number to an eSIM — swap from a physical SIM or transfer to a new device in a few clicks.
Understand Mobile fair use limits for calls and SMS, and what happens if usage limits or policy rules are breached.
Understand exactly what your Mobile plan supports — from 5G speeds and data banking to MMS limits and calling features.
Find out if your mobile is affected by the Telstra 3G shutdown and what you need to do to keep making calls, including to 000.
Understand every SIM and eSIM provider status code and know which ones can be used for new activations.
Download your mobile Call Detail Records (CDRs) via FTP and understand every field in the file.
Port your mobile number to another carrier smoothly by knowing exactly what details to hand over.
Cap unexpected mobile charges by setting an Excess Usage Limit — adjustable anytime in the Atomic portal.
Know exactly which numbers are free, barred, or charged as excess on your Atomic Mobile plan.
Check where your Mobile service has coverage across the network.
Find out if your Samsung device is affected by the Triple Zero emergency call issue and how to fix it with a firmware update.
Check if your device is affected by the 3G network closure using the Telstra Wholesale Device Capability Checker.
Plans
5 articlesCompare all 4G and 5G mobile plans — including data, speeds, and IDD inclusions — to find the right fit for your business.
Make international calls on any mobile plan — some destinations are bundled, with PAYG rates for the rest.
Understand which calls and messages fall outside your mobile plan and what extra charges apply.
Call and text 15 international destinations — including the UK, USA, India and China — at no extra cost on eligible mobile plans.
Add extra data to your Mobile plan with domestic bolt-ons that automatically top up when you run out.
Roaming
6 articlesCheck which countries are covered by the Roaming Pack before you travel — including partial coverage notes for India.
Stay connected overseas with flexible roaming packs offering data, calls, and SMS for 3, 7, or 14 days.
Stay connected while roaming — make calls and send SMS over Wi-Fi even after your roaming pack runs out, at no extra cost.
Activate international roaming packs instantly by texting a code to 179 — no provider setup needed.
Check every country and network operator you can roam on, including VoLTE and emergency call support.
Get answers to common roaming questions — from data alerts and pack codes to what happens when your pack expires overseas.
