Mobile

Mobile plans, device management, and cellular services

38 articles

Provisioning

2 articles
Create a Mobile Service

Set up a new mobile SIM or port an existing number in just a few guided steps.

eSIM

Activate your eSIM in minutes by scanning a QR code straight from your phone's settings.

Features

9 articles
Wi-Fi Calling FAQ Guide

Stay connected and make calls over Wi-Fi even without mobile signal, at home or overseas.

Change Ringing Time

Control how long your phone rings before calls go to voicemail—just dial a quick code.

Service Settings

Manage your mobile plan, data add-ons, barring, and excess usage limits all in one place.

Call Forwarding

Redirect your calls to another number or voicemail using simple dial-pad codes.

Data Banking

Roll over your unused mobile data each month instead of losing it, up to 500GB (4G) or 1,000GB (5G).

Feature Settings

Take control of your mobile line's call barring, call waiting, voicemail PIN and more from one settings screen.

Data Pooling

Pool your team's mobile data allowances together so nothing goes to waste.

Voicemail & Message2text

Check voicemail on the go and get voicemail messages sent straight to you as text.

CLI and Call Waiting

Turn call waiting on or off and control your caller ID with quick dial codes.

Service Details

16 articles
FAQ

Get quick answers on data pools, bolt-on usage, roaming charges, and fixing SMS on a new eSIM.

eSIM Profile Status

See what each eSIM status means, from activation to installation and troubleshooting errors.

Recommended Devices

Find out which devices and network bands work best with Atomic Mobile, plus manual APN setup steps.

APN Data Service Configuration

Get step-by-step APN settings to manually connect your Android, Windows, or Apple device to the mobile network.

Swapping to eSIMs

Switch your eSIM to a new device or upgrade from a physical SIM in just a few clicks.

Fair Usage Policy

Understand mobile usage limits and prohibited activities that could lead to service suspension.

Capabilities and Limitations

See exactly what your mobile plan supports—from 5G speeds and data banking to Wi-Fi calling and conference calls.

Telstra 3G shutdown

Find out if your mobile is affected by the Telstra 3G shutdown and how to keep making calls, including emergency calls.

SIM/eSim Provider Status

Check SIM and eSIM status codes to see which are ready for new activations.

FTP - CDR Download

Download detailed call and usage records for your mobile service straight from FTP.

Porting Out

Switching providers? Here's what you need to port your mobile number out smoothly and on time.

Excess Usage Limit

Set a cap on extra charges beyond your plan so you're never surprised by overage bills.

Free, Barred Numbers

See which numbers are barred, which cost extra, and which are always free to call on your mobile plan.

Mobile Coverage Map

Check where Mobile coverage is available near you.

Emergency Call Issue on Some Older Samsung Devices

Find out which older Samsung phones may lose Triple Zero access and how a quick software update can keep them connected.

Device Capability Checker

Check instantly if your device is blocked due to the 3G network shutdown.

Plans

5 articles
Mobile Plans

Compare data, speed, and call/text allowances across all mobile and mobile broadband plans to find your best fit.

International Dialing

Call abroad with ease—your plan may already include your favorite destinations, with simple pay-as-you-go rates for the rest.

Excess Usage Charges

See which calls and messages fall outside your mobile plan and may incur extra charges.

Included International Calling and SMS

Check which countries get unlimited calls and texts included with your mobile plan.

Bolt Ons

Top up your data automatically with 5GB and 2GB bolt-ons so you're never caught without coverage.

Roaming

6 articles
Roaming Pack Coverage

See the full list of countries covered by Roaming Packs before you travel.

Roaming Plans

Compare roaming bolt-on plans for data, calls, and texts to stay connected abroad.

VoWiFi and WiFiSMS

Stay connected abroad with free WiFi calls and texts, even if your roaming pack runs out.

International Roaming

Activate international roaming day packs on the go with a simple SMS to 179 and skip the bill shock.

Allowable International Roaming Operator List

Check which mobile networks you'll roam on in each country, plus VoLTE and emergency-call support.

Roaming FAQ’s

Get quick answers on data limits, pack expiry, and staying connected while roaming overseas.