Mobile

Mobile plans, device management, and cellular services

38 articles

Provisioning

2 articles
Create a Mobile Service

Provision a new Atom Mobile SIM or port an existing number in just a few steps — choose your SIM type, pick a plan, and set data spend caps.

eSIM

Activate your eSIM on iOS or Android in minutes by scanning a QR code sent to your email.

Features

9 articles
Wi-Fi Calling FAQ Guide

Make and receive calls over Wi-Fi when mobile coverage is weak or unavailable — even when travelling overseas.

Change Ringing Time

Adjust how long your phone rings before calls divert to voicemail — dial a simple code to set it up in seconds.

Service Settings

Change your mobile plan, add a 5GB data bolt-on, bar your service, or set an excess usage limit — all from one place.

Call Forwarding

Forward your mobile calls to any number or voicemail using simple dial codes — activate, deactivate, or check status instantly.

Data Banking

Unused mobile data rolls over automatically each month — check your bank balance anytime by dialling *159#.

Feature Settings

Control call barring, voicemail PIN resets, call waiting, and more for your mobile subscribers straight from the Atomic portal.

Data Pooling

Combine your team's mobile data into one shared pool so no quota goes to waste.

Voicemail & Message2text

Access voicemail by dialling 101 or get voicemails transcribed straight to your SMS with Message2Text.

CLI and Call Waiting

Hide your number or enable call waiting on your mobile service with a quick dial code — no app or portal needed.

Service Details

16 articles
FAQ

Get quick answers on data pool balances, bolt-on usage order, roaming charges, and fixing SMS issues after switching to an eSIM.

eSIM Profile Status

Understand every eSIM profile status — from first activation through to error states — so you always know what's happening with your eSIM.

Recommended Devices

Check which devices work on Atomic Mobile and set up your APN manually for full 4G coverage across Australia.

APN Data Service Configuration

Manually configure mobile data on Android, Windows, or Apple devices to get browsing and MMS working on the Atom Mobile network.

Swapping to eSIMs

Move your number to an eSIM — swap from a physical SIM or transfer to a new device in a few clicks.

Fair Usage Policy

Understand Mobile fair use limits for calls and SMS, and what happens if usage limits or policy rules are breached.

Capabilities and Limitations

Understand exactly what your Mobile plan supports — from 5G speeds and data banking to MMS limits and calling features.

Telstra 3G shutdown

Find out if your mobile is affected by the Telstra 3G shutdown and what you need to do to keep making calls, including to 000.

SIM/eSim Provider Status

Understand every SIM and eSIM provider status code and know which ones can be used for new activations.

FTP - CDR Download

Download your mobile Call Detail Records (CDRs) via FTP and understand every field in the file.

Porting Out

Port your mobile number to another carrier smoothly by knowing exactly what details to hand over.

Excess Usage Limit

Cap unexpected mobile charges by setting an Excess Usage Limit — adjustable anytime in the Atomic portal.

Free, Barred Numbers

Know exactly which numbers are free, barred, or charged as excess on your Atomic Mobile plan.

Mobile Coverage Map

Check where your Mobile service has coverage across the network.

Emergency Call Issue on Some Older Samsung Devices

Find out if your Samsung device is affected by the Triple Zero emergency call issue and how to fix it with a firmware update.

Device Capability Checker

Check if your device is affected by the 3G network closure using the Telstra Wholesale Device Capability Checker.

Plans

5 articles
Mobile Plans

Compare all 4G and 5G mobile plans — including data, speeds, and IDD inclusions — to find the right fit for your business.

International Dialing

Make international calls on any mobile plan — some destinations are bundled, with PAYG rates for the rest.

Excess Usage Charges

Understand which calls and messages fall outside your mobile plan and what extra charges apply.

Included International Calling and SMS

Call and text 15 international destinations — including the UK, USA, India and China — at no extra cost on eligible mobile plans.

Bolt Ons

Add extra data to your Mobile plan with domestic bolt-ons that automatically top up when you run out.

Roaming

6 articles
Roaming Pack Coverage

Check which countries are covered by the Roaming Pack before you travel — including partial coverage notes for India.

Roaming Plans

Stay connected overseas with flexible roaming packs offering data, calls, and SMS for 3, 7, or 14 days.

VoWiFi and WiFiSMS

Stay connected while roaming — make calls and send SMS over Wi-Fi even after your roaming pack runs out, at no extra cost.

International Roaming

Activate international roaming packs instantly by texting a code to 179 — no provider setup needed.

Allowable International Roaming Operator List

Check every country and network operator you can roam on, including VoLTE and emergency call support.

Roaming FAQ’s

Get answers to common roaming questions — from data alerts and pack codes to what happens when your pack expires overseas.