Create a Mobile Service
Prerequisites
- A Customer record must exist
- For new service: physical SIM or eSIM available
- For port: the customer’s current carrier account details and date of birth
Navigation
Sidebar → Services → Add Service → click Mobile
Path A: New Service
Step 1: Select “New Service”
Choose New Service (not Port) to provision a new mobile number.
Step 2: SIM Type
2 of 2 rows
| SIM Type | Physical SIM, E-SIM | Physical SIM requires a SIM card to be dispatched or already on hand. E-SIM is delivered digitally. |
| SIM Card Number | Text | Enter the 13-digit SIM number and select Verify. The physical SIM must be available for activation and must not have expired. |
When you create a mobile service using a physical SIM, Atomic checks that the SIM is available for activation and has not expired. This applies to both a new mobile number and a number transferred from another provider.
Verify your physical SIM
- Choose New Service or Port, then select Physical Sim.
- Enter your 13-digit SIM number in SIM Card Number.
- Select Verify.
If the check succeeds, the button changes to Verified! and you can continue entering the remaining service details.
If an error appears, follow the guidance below. If you change the SIM number, select Verify again before continuing.
Step 3: Select a Number
The portal displays a list of available mobile numbers from the Atom inventory. Select the number you want to assign to this service.
Step 4: Service Details
9 of 9 rows
| Service Name | Yes | A descriptive label for this service (e.g. “John Smith — iPhone”). |
| Customer | Yes | The sub-customer this service belongs to. |
| Address Line 1 | Yes | Service address for the SIM. Required for regulatory compliance. |
| Address Line 2 | No | Unit/suite/level. |
| Postal Code | Yes | Postcode for the service address. |
| City / Suburb | Yes | Auto-populated from postcode via dropdown. |
| Country | Yes | Defaults to Australia. |
| Yes | Contact email for the SIM user. Used for account notifications. | |
| Excess Usage | Yes | The spend cap for data usage beyond the plan’s included data. Options: $0 (service blocked when data exhausted), $10, $50, $100, $200, $400, $1,000. Set based on the customer’s tolerance for overage charges. |
Step 5: Plan Type
4 of 4 rows
| Plan Category | Mobile, Mobile Data Pool, Data Pool Only, Mobile Broadband | Mobile = standard individual SIM plan. Mobile Data Pool = SIM joins a shared data pool. Data Pool Only = data-only SIM joins a shared data pool (no calls/SMS). Mobile Broadband = hotspot/dongle plan. |
| Data Pool | Dropdown | Only shown for Data Pool plan categories. Select the pool this SIM should join. |
| Auto top-up | Checkbox | If enabled, the service automatically purchases additional data when the included allowance is exhausted. |
| Service Plan | Dropdown | Available plans for the selected category. |
Path B: Port (transfer existing number)
Step 1: Select “Port”
Choose Port to transfer an existing mobile number from another carrier.
For a physical SIM, enter the SIM Card Number and select Verify before continuing. The same SIM checks described under Step 2: SIM Type above apply when transferring a number.
Step 2: Port details
4 of 4 rows
| Port Type | Yes | Postpaid or Prepaid — must match the account type with the losing carrier. |
| Mobile Number | Yes | The number to be ported, in format 04xxxxxxxx. |
| Account Number | Yes | The account number the number is registered to at the losing carrier. (When Port Type = Postpaid) |
| Date of Birth | Yes | Date of birth of the account holder at the losing carrier. Required for identity verification. (When Port Type = Prepaid) |
Steps 3–5: Service Details, Plan Type
Same as Path A Steps 4–5 above.
If your SIM cannot be verified
3 of 3 rows
| This SIM card has expired. Please select a valid SIM card. | Use another physical SIM that has not expired, enter its SIM number and select Verify again. |
| This SIM card is not available for activation. Please select another SIM card. | Check that you entered the correct SIM number. If it is correct, use another SIM that is available for activation. |
| We could not verify this SIM card right now. Please try again or select another SIM card. | Try Verify again or use another SIM. If the message continues, contact Atom Telecom Support for assistance. |
An unsuccessful check does not always mean the SIM has expired. Atomic must also be able to confirm its availability and expiry details before you can use it for activation.
When you submit the service
Atomic checks the physical SIM again when you submit the completed form. If the SIM has expired, is no longer available or cannot be verified, the activation request will not proceed. Follow the displayed message before trying again.
Note: These checks apply to physical SIMs when creating a new service or transferring a number. They do not change the eSIM activation process or the SIM swap process for an existing service.
After creation
The mobile service appears in Services → Mobile with the assigned number and plan. For Data Pool services, check Services → Data Pool to monitor shared usage.