Create a New Mobile Service
Prerequisites
- A Customer record must exist
- For new service: physical SIM or eSIM available
- For port: the customer’s current carrier account details and date of birth
Navigation
Sidebar → Services → Add Service → click Mobile
Path A: New Service
Step 1: Select “New Service”
Choose New Service (not Port) to provision a new mobile number.
Step 2: SIM Type
2 of 2 rows
| SIM Type | Physical SIM, E-SIM | Physical SIM requires a SIM card to be dispatched or already on hand. E-SIM is delivered digitally. |
| SIM Card Number | Text | Enter the 13-digit SIM number and select Verify. The physical SIM must be available for activation and must not have expired. |
When you create a mobile service using a physical SIM, Atomic checks that the SIM is available for activation and has not expired. This applies to both a new mobile number and a number transferred from another provider.
Verify your physical SIM
- Choose New Service or Port, then select Physical Sim.
- Enter your 13-digit SIM number in SIM Card Number.
- Select Verify.
If the check succeeds, the button changes to Verified! and you can continue entering the remaining service details.
If an error appears, follow the guidance below. If you change the SIM number, select Verify again before continuing.
Step 3: Select a Number
The portal displays a list of available mobile numbers from the Atom inventory. Select the number you want to assign to this service.
Step 4: Service Details
9 of 9 rows
| Service Name | Yes | A descriptive label for this service (e.g. “John Smith — iPhone”). |
| Customer | Yes | The sub-customer this service belongs to. |
| Address Line 1 | Yes | Service address for the SIM. Required for regulatory compliance. |
| Address Line 2 | No | Unit/suite/level. |
| Postal Code | Yes | Postcode for the service address. |
| City / Suburb | Yes | Auto-populated from postcode via dropdown. |
| Country | Yes | Defaults to Australia. |
| Yes | Contact email for the SIM user. Used for account notifications. | |
| Excess Usage | Yes | The spend cap for data usage beyond the plan’s included data. Options: $0 (service blocked when data exhausted), $10, $50, $100, $200, $400, $1,000. Set based on the customer’s tolerance for overage charges. |
Step 5: Plan Type
4 of 4 rows
| Plan Category | Mobile, Mobile Data Pool, Data Pool Only, Mobile Broadband | Mobile = standard individual SIM plan. Mobile Data Pool = SIM joins a shared data pool. Data Pool Only = data-only SIM joins a shared data pool (no calls/SMS). Mobile Broadband = hotspot/dongle plan. |
| Data Pool | Dropdown | Only shown for Data Pool plan categories. Select the pool this SIM should join. |
| Auto top-up | Checkbox | If enabled, the service automatically purchases additional data when the included allowance is exhausted. |
| Service Plan | Dropdown | Available plans for the selected category. |