Excess Usage Limit
Excess Usage Limit is a feature that helps end-users setting a limit of bill charge over the recurring monthly plan fee. You will need to select the Excess Usage Limit when creating or porting a new Service, but can be changed in the Atomic portal (see Changing the Excess Usage Limit below).
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NOTE: When Excess Usage limit is reached, only calls that would incur charges will be blocked. Any usage that is part of the monthly plan allowance (such as national calls and data usage, for example) will not be blocked.
For example, if you have a plan with $200 allowance and no Excess Usage limit left, any included usage will be depleted from the $200 allowance. Once this $200 allowance is exhausted calls will be blocked.
If a bolt-on is added to a plan, it’s cost will not be counted towards the Excess Usage Limit.
If a bolt-on active, data usage will be depleted from it.
Changing the Excess Usage Limit
In Excess Usage on the mobile service page, select Change, choose the new limit and select Confirm. The new limit replaces the current one at the carrier.
The carrier can take until the next morning to apply a change. Until it has, another change is refused with a message that your previous excess change is still being processed. Change it again once that change has been applied.
If the limit cannot be changed automatically, the portal asks you to contact support so we can update it for you.