4. Connect Teams to Atomic
To connect a Microsoft Teams tenant to the Atomic platform, please follow the instructions set out by Microsoft here - https://docs.microsoft.com/en-us/microsoftteams/direct-routing-connect-the-sbc while also referring back here for specific connectivity details.
Adding an SBC
On the Microsoft Teams Admin Panel:
Navigate to Voice > Direct Routing and select the
SBC tab and click on Add.- Enter your Atomic domain name that was provided from the Atomic portal
- Turn this setting to 'On'
- Enter the port number that is displayed on the Atomic portal
- Turn 'On' SIP Options
- Turn 'On' Forward P-Asserted-Identity (PAI) header
- Enter the number of channels that have been assigned.
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If you are unable to save the SBC and receive an error saying “We can’t use the “xxxxxxxxx” domain as it hasn’t been set up in the organisation. Please try again.” - this means that the Atomic domain has not yet been authenticated. Please verify that the domain has been activated. If it has, you may need to give another 30-60 minutes for Microsoft to activate the domain.