Ordering a Number
The Atomic platform has it's own number inventory of numbers. This is to facilitate and expedite the ordering process for new numbers. If a number is ordered from the Atomic number inventory, the number is assigned to the account and ready to use straight away.
If you are unable to find a suitable number or we do not have any available in inventory, you can of course place a new order. Domestic numbers are normally provisioned within 3 business days - if not sooner. International numbers can take anywhere between 3-30 business days.
Choose Your Numbers
Go to Number Request > New Request.
Step 1: Choose the Country.
Step 2: Choose the Number Type, for example Geographical, Mobile, 1300 or 1800.
Step 3: Choose the Number Block: Block 1 for single numbers, or Block 10 or Block 100 for a range of consecutive numbers where it is offered.
Step 4: For geographical numbers, choose the Area.
Step 5: Tick the numbers you want under Select DID Number(s) and click Select. Click Refresh to see other numbers.
A New Number
If none of the listed numbers suit you, click Request new number under the list ("Don't like what you see?") to send us a request instead.
Assigning Numbers
After you click Select, choose where the numbers go: the Service and Connection. For some number types, such as geographical numbers, you first choose the Customer under New Request Details.
If you are unable to locate the Service from the dropdown menu, please refer to this document:
Use a Mobile Number for SMS
When you pick an Australian mobile (VMN) number from the list, the request form also asks what to Activate for:
- Voice: the number is added to a voice service and connection, as usual.
- SMS: the number is added to an SMS service only and is already enabled as a Sender ID. No voice service or connection is needed. Calls to the number will not connect.
- Both: the number is added to a voice service as usual and is also enabled as a Sender ID on an SMS service.
For SMS or Both, also choose the SMS Service. If you selected a sub-customer, only that sub-customer's SMS services are listed.
Activate for is not shown for other number types, other countries or a new number request. Those numbers are activated for voice.
A number activated for SMS only shows as SMS only in Number Inventory. It cannot be edited or moved like a voice number.
Review the Order Summary
After you submit the number request and close the success message, an Order Summary appears at the top of the page.
The summary shows the total number of requested numbers and the result for each one:
- Activated: The number was activated successfully.
- Failed: The number could not be activated. If a support reference is shown, provide it when contacting support.
- Not attempted: An earlier number could not be completed, so one or more remaining numbers were not attempted.
The first five results are shown by default. Select View all numbers to expand the list or Show fewer numbers to collapse it again.
Select View Numbers to open your number list after reviewing the results.
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Important: Do not refresh the confirmation page or resubmit failed or not-attempted numbers. Record any support reference shown and contact Atom Telecom Support for assistance. The order summary is only available on the confirmation page and will no longer be shown after you leave it.