Ordering a Number
The Atomic platform has it's own number inventory of numbers. This is to facilitate and expedite the ordering process for new numbers. If a number is ordered from the Atomic number inventory, the number is assigned to the account and ready to use straight away.
If you are unable to find a suitable number or we do not have any available in inventory, you can of course place a new order. Domestic numbers are normally provisioned within 3 business days - if not sooner. International numbers can take anywhere between 3-30 business days.
Searching the Inventory
The platform offers various filters for you to search for a DID number.
A New Number
If you are unable to find for a suitable number or we have none available in inventory, you can click on the
New Number Request button to submit a new request.Number Blocks
If you are after a block of numbers:
Block - The block size that you request.
City - The SZU of the number’s location
State - Select the appropriate state
Quantity - The quantity you require. Please note that if you are looking for 2 x 100 number blocks, you will select
100 in the Block field and 2 as the Quantity.Assigning Numbers
Once you have selected the numbers you want, or requested for specific numbers, you will need to assign the DID numbers to a specific Service and Connection.
If you are unable to locate the Service from the dropdown menu, please refer to this document:
Review the Order Summary
After you submit the number request and close the success message, an Order Summary appears at the top of the page.
The summary shows the total number of requested numbers and the result for each one:
- Activated: The number was activated successfully.
- Failed: The number could not be activated. If a support reference is shown, provide it when contacting support.
- Not attempted: An earlier number could not be completed, so one or more remaining numbers were not attempted.
The first five results are shown by default. Select View all numbers to expand the list or Show fewer numbers to collapse it again.
Select View Numbers to open your number list after reviewing the results.
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Important: Do not refresh the confirmation page or resubmit failed or not-attempted numbers. Record any support reference shown and contact Atom Telecom Support for assistance. The order summary is only available on the confirmation page and will no longer be shown after you leave it.