Schedule and Edit SMS Campaigns

SMS
You can schedule an SMS campaign in advance and edit it before sending begins.
Navigate: Campaign > Scheduled Campaign
New campaigns must be scheduled at least 15 minutes in advance. The campaign form automatically suggests a valid start time.

Create a scheduled campaign

Step 1: Go to Campaign > Create New.
SMS sidebar with Campaign open and Create New highlighted
SMS sidebar with Campaign open and Create New highlighted
Step 2: Enter the campaign details as usual.
Step 3: Select a start date and time that is at least 15 minutes ahead.
Create Campaign form with the Start Date and Time fields highlighted
Create Campaign form with the Start Date and Time fields highlighted
Step 4: Select Schedule Campaign. You're taken to Scheduled Campaign, where a message confirms the date and time it will send.
Scheduled Campaign page with a success message confirming the campaign’s send date and time of 6:45…
Scheduled Campaign page with a success message confirming the campaign’s send date and time of 6:45…
If the selected start time is too soon, a validation message will ask you to choose a time at least 15 minutes in advance.
Create Campaign form with an error saying new campaigns must be scheduled at least 15 minutes in advance
Create Campaign form with an error saying new campaigns must be scheduled at least 15 minutes in advance

View scheduled campaigns

Go to Campaign > Scheduled Campaign.
The From Date and To Date boxes start empty, so every upcoming campaign is listed. Enter dates to narrow the list.
SMS sidebar with Campaign open and Scheduled Campaign highlighted
SMS sidebar with Campaign open and Scheduled Campaign highlighted
The page shows campaign information such as:
Scheduled Campaign list with labelled columns a to g
Scheduled Campaign list with labelled columns a to g
a. ID b. Campaign Name c. Created By d. Start e. Number of Contacts f. Address Book g. Status
Campaign statuses may include Queued, Sending, Sent, Partial, or Cancelled.
Due to send means the start time has passed but the campaign hasn't been sent yet. It sends as soon as the sender picks it up. It then shows under Campaign > Past Campaign instead, and can no longer be cancelled.

Edit a scheduled campaign

A campaign can be edited while it is still queued and has not started sending.
Step 1: On the Scheduled Campaign page, select Manage beside the campaign.
Scheduled Campaign list with the Manage button highlighted
Scheduled Campaign list with the Manage button highlighted
Step 2: Update any of the following fields:
Edit Campaign page with labelled fields a to g: name, start, sender, receiver, campaign type, message and the Update Campaign button
Edit Campaign page with labelled fields a to g: name, start, sender, receiver, campaign type, message and the Update Campaign button
  1. Campaign Name
  2. Start Date and Time
  3. Sender
  4. Receiver
  5. Campaign Type (Marketing or Transactional)
  6. Message
Step 3: Select Update Campaign (g) to save the changes.
⚠️
If you change the start time, the new time must still be at least 15 minutes ahead.

When a campaign becomes view-only

A campaign can only be edited while it is still queued and has not started sending.
Past Campaign list with the View button highlighted
Past Campaign list with the View button highlighted
Once it has started sending, been cancelled, or moved into Past Campaigns, it becomes view-only. The campaign details will open as View Campaign, with all fields set to read-only.

Campaign cancellation

A campaign can only be cancelled while it is still queued and has not started sending.
To cancel, select the yellow cancel button beside the campaign on Scheduled Campaign and confirm. A cancelled campaign is never sent.
⚠️
Campaigns that have already started sending cannot be recalled from the edit page.
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