Schedule and Edit SMS Campaigns

SMS
You can schedule an SMS campaign in advance and edit it before sending begins.
New campaigns must be scheduled at least 15 minutes in advance. The campaign form automatically suggests a valid start time.

Create a scheduled campaign

Step 1: Go to Campaign > Create New.
SMS Dashboard with the Campaign menu expanded and "Create New" highlighted.
SMS Dashboard with the Campaign menu expanded and "Create New" highlighted.
Step 2: Enter the campaign details as usual.
Step 3: Select a start date and time that is at least 15 minutes ahead.
Create Campaign form with Start Date and Time fields highlighted for scheduling.
Create Campaign form with Start Date and Time fields highlighted for scheduling.
Step 4: Complete and submit the campaign.
If the selected start time is too soon, a validation message will ask you to choose a time at least 15 minutes in advance.
Create Campaign form with an error dialog for a start time less than 15 minutes away
Create Campaign form with an error dialog for a start time less than 15 minutes away

View scheduled campaigns

Go to Campaign > Scheduled Campaign.
SMS Dashboard sidebar with the Scheduled Campaign link under Campaign highlighted
SMS Dashboard sidebar with the Scheduled Campaign link under Campaign highlighted
The page shows campaign information such as:
Scheduled Campaign page with labeled columns (a–f) for ID, name, start, contacts, address book, and…
Scheduled Campaign page with labeled columns (a–f) for ID, name, start, contacts, address book, and…
a. ID b. Campaign Name c. Start d. Number of Contacts e. Address Book f. Status
Campaign statuses may include Queued, Sending, Sent, Partial, or Cancelled.

Edit a scheduled campaign

A campaign can be edited while it is still queued and has not started sending.
Step 1: On the Scheduled Campaign page, select Manage beside the campaign.
Scheduled Campaign page with the Manage button highlighted for a queued campaign
Scheduled Campaign page with the Manage button highlighted for a queued campaign
Step 2: Update any of the following fields:
Edit Campaign screen with labeled fields for name, schedule, sender, receiver, and message
Edit Campaign screen with labeled fields for name, schedule, sender, receiver, and message
  1. Campaign Name
  2. Start Date and Time
  3. Sender
  4. Receiver
  5. Message
Step 3: Select Update Campaign to save the changes.
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If you change the start time, the new time must still be at least 15 minutes ahead.

When a campaign becomes view-only

A campaign can only be edited while it is still queued and has not started sending.
Past Campaigns list with the View button highlighted for a completed campaign
Past Campaigns list with the View button highlighted for a completed campaign
Once it has started sending, been cancelled, or moved into Past Campaigns, it becomes view-only. The campaign details will open as View Campaign, with all fields set to read-only.

Campaign cancellation

A campaign can only be cancelled while it is still queued and has not started sending.
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Campaigns that have already started sending cannot be recalled from the edit page.
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