Email to SMS

SMS
Once an SMS service has been created on the platform, users can take advantage of a convenient feature: sending SMS messages via email. There are several ways to use the Email to SMS feature:
  1. Single SMS
  2. Bulk SMS
  3. An existing Address Book
To use the Email to SMS feature, you must first register the email address you intend to use for sending these SMS messages. This email address must be associated with a specific Sender ID.
You can register your email address either through the Atomic Platform or the User Portal.
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Important Information To ensure that the email you send to us is read properly, please ensure that when you send the email to sms@atomtelecom.com.au is strictly in the To field. DO NOT use the email in the BCC or a forwarded message. You should also not use a shared mailbox to send emails as some recipient details might not be exposed properly.

Atomic Platform

  1. Navigate to Services > SMS
  2. Select the Service you intend to use and click on Manage
  3. Navigate to the Email to SMS tab
  4. You will see a list of all Mobile Numbers / Sender IDs activated for this service. You can enter an email address for the selected mobile number. Please note that each email address must be unique and can only be assigned to one mobile number.
  5. By default, when sending an Email to SMS, the assigned mobile number will be used as the Sender ID. If you have a brand name registered, you can also use the brand name as the Sender ID. Do note that if you should use a brand name, recipients will not be able to reply to the SMS.

User Portal

Log in to the User Portal and navigate to the Email to SMS menu. You will see a list of all Sender ID’s activated for this service. You can enter an email address for the selected Sender ID. Please note that each email address must be unique and can only be assigned to one Sender ID.
Single SMS
Using the Email to SMS feature is a straightforward way to send SMS messages directly from your preferred email client. Here’s how to do it:
  1. Compose a New Email: Open your preferred email client and start composing a new email.
  2. Address the Email Correctly:
    • To send an SMS, you need to address the email to sms@atomtelecom.com.au.
  3. Enter the Subject Line
    • In the Subject field enter the mobile number. Example: Send SMS to 0488888888 or Send SMS to 61488888888. Please note that only Australian numbers are supported at this time!
  4. Send to Multiple Recipients:
    • To send the same SMS to multiple numbers, simply enter multiple mobile numbers in the Subject line. Example: Send SMS to 0488888888, 0499999999.
  5. Enter Your SMS Content:
    • Write the message you wish to send as an SMS in the body of the email.
  6. Format the Email as Plain Text:
    • For best results, please ensure that your email is formatted as plain text and only include the message you want sent. If your email is in HTML, we use an AI to understand the email and strip out all HTML elements to try an get your message. In some rare cases, messages may not be 100% accurate.
  7. Use a Registered Email Address:
    • Make sure to send the email from an address that has been registered in the steps mentioned earlier. If the email address is not registered, the message will not be sent.
  8. Send the Email:
    • Once everything is set, send the email. The content in the body of your email will be sent as an SMS to the specified mobile number(s).
By following these steps, you can easily send SMS messages via email using the Atomic platform. Make sure to adhere to the guidelines to ensure successful message delivery.
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If you would like to set up a 2-way Email to SMS, please refer to this article on how you can use an Automation rule to forward an incoming SMS to your email - 2-way Email to SMS
Bulk SMS
Sending Bulk SMS via email is a convenient way to reach multiple recipients at once. Follow these steps to send Bulk SMS using your preferred email client:
  1. Compose a New Email:
    Open your preferred email client and start composing a new email.
  2. Address the Email Correctly:
    • To send Bulk SMS, address the email to sms@atomtelecom.com.au.
  3. Enter the Subject Line:
    • In the subject field of your email, type Send Bulk SMS. This is required to process the message as a Bulk SMS.
  4. Attach the .csv File:
    • Create a .csv file containing a list of all the mobile numbers you wish to send the SMS to. The file should have one mobile number per line, with no headers or other data.
    • Attach this .csv file to your email.
  5. Enter Your SMS Content:
    • Write the message you wish to send in the body of the email. This message will be sent as an SMS to all the numbers listed in your .csv file.
  6. Format the Email as Plain Text:
    • For optimal usage, ensure that the email is formatted as plain text and not in HTML. This ensures the SMS content is delivered accurately. We do use AI to remove any HTML content and this is still in beta.
  7. Use a Registered Email Address:
    • The email must be sent from an address that has been registered as described in the earlier steps. If the email address is not registered, the bulk SMS will not be sent.
  8. Send the Email:
    • Once everything is set, send the email. The SMS content in the email body will be sent to all the mobile numbers listed in the attached .csv file.

Sample .csv File

bulk_sms_sample.csv
Each line in the .csv file represents a different mobile number. Ensure there are no extra spaces or lines in the file.
Using an Address Book
The Email to SMS feature also supports the use of address books. An existing address book must already be present within user’s SMS portal.
To create and manage an address book, please refer to this documentation:
When using the Email to SMS for address book, the system will automatically send an SMS to all contacts within the specified address book. Here are the steps on how to achieve this:
  1. Compose a new email Open your preferred email client and start composing a new email.
  2. Address the email correctly Address the email to sms@atomtelecom.com.au
  3. Enter the subject line In the subject field of your email, type Use address book my contacts. The ‘my contacts’ address book must already be present and have contacts within it. This does not have to be case sensitive.
  4. Enter your SMS content Write the message you wish to send as an SMS in the body of the email.
  5. Dynamic content The use of dynamic content is supported, only when using the address book option. This allows for more personalised content, like greeting the recipient by name. For more information about dynamic content, please refer to this article - Dynamic Content.
  6. Format the email as plain text For optimal usage, ensure that the email is formatted as plain text and not in HTML. This ensures the SMS content is delivered accurately. We do use AI to remove any HTML content and this is still in beta.
  7. Use a registered email address The email must be sent from an address that has been registered as described in the earlier steps. If the email address is not registered, the SMS will not be sent.
  8. Send the email Once everything is set, send the email. The SMS content in the email body will be sent to all the mobile numbers listed in the address book.
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    You can also include an unsubscribe option for your recipients. This can be achieved by using the platforms automation tools. Read this article to discover how - Untitled

Conversation Builder

When you use Email to SMS in tandem with Automation rules to forward incoming SMS to the same email configured for Email to SMS, SMS replies will appear in your email as a chat, which makes it easy for you to view the email conversation that you have with the recipient.
You can also reply to the email (as long as the email address you received it from is the same as configured in the Email to SMS setting) without the need to alter the subject field or edit the content body. Just reply as you would and our AI will figure out your intended message and use that to send as an SMS. Replies are restricted to 480 characters.
This is a beta service.
SMS conversation history view showing inbound and outbound messages between a number and 61499700300
SMS conversation history view showing inbound and outbound messages between a number and 61499700300
Conversation Builder Updates
4 of 4 rows
2025-04-15Better support for international numbers
2024-12-09Fixed a bug where if an incoming SMS and an automation rule was used to forward it to both an email and an sms, the conversation thread will show duplicate entries.
2024-12-06Changes to algorithm when displaying sent and received messages
2024-11-28AI algorithm updated to better understand the intended message
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