NBN
NBN internet setup, troubleshooting, and network configuration
Information
9 articlesShape CPE traffic to your Ethernet Access rate to improve throughput and reduce discards at the UNI.
Check your NBN speed profile’s throughput targets and know when you can log a Service Difficulty.
Understand when an NBN installation is non-standard and when you can request an additional NTD.
Choose the right FTTC NCD installation option and know when an NBN professional-install fee applies.
Check what your NBN service class says about connection readiness and the equipment or cabling still needed.
Compare NBN service grades to choose the support, restoration time and uptime assurance that suit your business.
Avoid unexpected NBN installation charges by checking whether a transfer or transition is available.
Check how multiple NBN services share the speed capacity of a single NTD.
Compare best-effort and dedicated Ethernet options to choose the bandwidth that suits your business.
Installation
6 articlesChoose an NBN installation option using service-type details, existing-service checks and available port information.
Connect your NBN modem with the right settings for a quick, reliable setup.
Check FTTP eligibility and upgrade your existing NBN service with a qualifying speed plan.
Check expected NBN installation, activation and fault-restoration timeframes for your location.
Choose the installation address, check NBN coverage, add customer contacts and select a speed plan.
Book your NBN installation appointment online and know what to prepare for the technician’s visit.
