NBN

NBN internet setup, troubleshooting, and network configuration

15 articles

Information

9 articles
Enterprise Ethernet: Traffic Shaping

Shape CPE traffic to your Ethernet Access rate to improve throughput and reduce discards at the UNI.

NBN Performance

Check your NBN speed profile’s throughput targets and know when you can log a Service Difficulty.

NBN Installation

Understand when an NBN installation is non-standard and when you can request an additional NTD.

NBN Co Professional Install

Choose the right FTTC NCD installation option and know when an NBN professional-install fee applies.

NBN Service Class Description

Check what your NBN service class says about connection readiness and the equipment or cabling still needed.

Standard vs Premium Grade

Compare NBN service grades to choose the support, restoration time and uptime assurance that suit your business.

Subsequent Installation

Avoid unexpected NBN installation charges by checking whether a transfer or transition is available.

Speed Limitations for NTD’s

Check how multiple NBN services share the speed capacity of a single NTD.

Enterprise Ethernet: Low CoS vs High CoS

Compare best-effort and dedicated Ethernet options to choose the bandwidth that suits your business.

Installation

6 articles
Installation Types

Choose an NBN installation option using service-type details, existing-service checks and available port information.

General Installation

Connect your NBN modem with the right settings for a quick, reliable setup.

Upgrade to FTTP

Check FTTP eligibility and upgrade your existing NBN service with a qualifying speed plan.

Installation Timeline

Check expected NBN installation, activation and fault-restoration timeframes for your location.

Create a New NBN Service

Choose the installation address, check NBN coverage, add customer contacts and select a speed plan.

NBN Appointment User Guide

Book your NBN installation appointment online and know what to prepare for the technician’s visit.